Technical support, debugging, issue triage, and shipping fixes
WordPress support specialist with 6+ years of WordPress experience
and 4+ years in technical support. I work closely with users to
debug real product issues, trace root causes clearly, and turn
those findings into reports, tested fixes, and shipped improvements
for WordPress products used at scale.
Profile
I’m strongest at the intersection of technical support and
engineering: working directly with users, understanding messy
real-world issues, communicating calmly, and then helping write,
validate, and ship fixes with the product team.
Work Experience
Senior Technical Support Specialist
Brainstorm Force
November 2022 to Present
Support Astra, a WordPress theme used on 1M+ websites, along with Starter Templates and Header & Footer Builder across advanced WordPress, PHP, hosting, and frontend issues.
Work closely with users to isolate real product issues, trace root causes, write fixes, validate changes, and follow them through release.
Contribute pull requests to the open-source Astra theme and Astra Pro features to ship product improvements directly.
Manage and train support teammates, strengthen debugging and communication practices, and help implement tools that improve team workflow.
Technical Support Specialist
Awesome Motive
February 2021 to September 2022
Supported the 3M+ user base of All in One SEO across plugin conflicts, indexing issues, migrations, and WordPress debugging.
Created internal documentation and reusable snippets that made troubleshooting faster and more consistent across the team.
Tested new builds before release and helped surface regressions early through QA and support feedback.
Onboarded teammates on WordPress, SEO plugin behavior, and customer support workflows.
Technical Support Engineer
Inactiv.com Media Solutions Pvt Ltd.
November 2020 to February 2021
Supported BlogVault, MalCare, and MigrateGuru users across backup, migration, and security-related issues.
Cleaned infected WordPress sites and resolved malware and vulnerability cases.
Wrote user-facing documentation and built scripts for faster malware identification.
WordPress Developer Intern
Lubus
January 2020 to August 2020
Built WordPress websites including propelmarine.com and exotel.com.
Resolved bugs, supported internal projects, and assisted clients in real time.
Integrated WooCommerce APIs to generate CSV reports inside WordPress dashboards.
Web Developer
Freelancing
January 2019 to December 2019
Designed and delivered websites for clients including ubuntucinnamon.org, brilyant.com, 99pancakes.in, and ledereign.com.
Managed client onboarding, project delivery, and communication end to end.
Collaborated with freelance agencies across development, design, and marketing needs.
Contributor | WordPress
Contributed to WordPress Core, improving functionality and user experience.
Volunteered as a translator for WordPress-related content.
Developed and contributed custom WordPress themes and plugins.
Reviewed WordPress themes and provided constructive feedback on quality and usability.
Participated in local WordPress meetups and WordCamps.